SkyWin frequently asked questions (FAQ)

Installation topics

Question
Why do I get a message telling me "The Windows Installer cannot update the system file <File_Name> because the file is protected by Windows. You may need to update your operating system for this program to work correctly."?
Answer
This message tells you that you (might) have to update your Windows installation using "Windows Update". Normally SkyWin® will work just fine even if you don't.

Question
Why does the Program Compatibility Assistant say that my installation might have gone bad?
Answer
The program used for packaging SkyWin® installation isn't supported on newer versions of Windows but has been proven to work correctly. Simply ignore this error by choosing Cancel in the dialog.

Question
Why do I need to install MDAC (Microsoft Data Access Component) version 2.0 before I install version 2.6 or higher?
Answer
Since version 2.6 of MDAC, Microsoft has removed the support for MS Access databases. That support is included in the installation of MDAC version 2.0.

SkyWin topics

Question
Why do I get a message telling me "Error: 3709 The connection cannot be used to perform this operation. It is either closed or invalid in this context." when I try to open my MS Access database?
Answer
This message tells you that the database driver for MS Access databases hasn't been installed correctly. Make sure you follow the installation instructions.

SkyView topics

Question
How do I start SkyView?
Answer
In SkyWin®, File | Options | SkyView - make sure that creation of SkyView-files is selected and make a note of the location.
Just open SkyView.html from that location in your favorite browser, that's it!

Question
Why doesn't SkyView show any loads or jumpers, even though there are lots of loads in SkyWin®?
Answer
SkyView will only show loads that are registered on the current date. Even if you look at loads with another date in SkyWin®, they will not show up in SkyView.

Question
I want to customize the look of SkyView, how can I do that?
Answer
Just make your changes to SkyView.css and SkyView will read and use the changed style sheet next time it reloads.
Or, if you would like to make your own HTML you can use SkyView.xml instead.

Question
I messed up SkyView.css or SkyView.js. Where can I get hold of the original files?
Answer
In order to let each customer make changes to SkyView.css and SkyView.js they will NOT be overwritten. If you want SkyWin® to create new ones with standard values you can just rename or delete them.